Updated 1 October 2026. This policy applies to new purchases from this date. For earlier orders, we honour the return terms offered when you purchased, including any longer return period. Your rights under Australian Consumer Law are unchanged.
Contact Find My Deal first
Request a return or email support@findmydeal.com.au. Include your order number or other proof of purchase, product name and the reason for your request. For damage or a fault, photos can help us assess the issue.
Please contact us before sending an item back. We will explain the next steps and provide the correct return address. Products may need to go to different locations; do not use an address from an old policy or send directly to a supplier without checking with us. Contacting us for instructions does not limit your consumer rights.
Faulty, damaged or incorrect products
Australian Consumer Law applies to all products we sell, including sale items. For a major problem, you can choose a refund or replacement. For a minor problem, we will arrange a free remedy within a reasonable time. Other remedies may apply if the problem cannot be resolved within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.
Find My Deal is your point of contact and will manage any supplier involvement. Manufacturer warranty periods and change-of-mind conditions do not replace your consumer rights. Original packaging is not required for a faulty-product claim.
For a confirmed fault, we cover reasonable return costs. Contact us to arrange shipping or collection for large, heavy or difficult-to-move items. Keep receipts for reasonable return costs you have already paid.
Change of mind: Crazy Skates and Find My Deal-fulfilled products
You can request a change-of-mind return within 30 days of delivery for Crazy Skates and other products picked and packed by Find My Deal, unless a different product-specific offer was disclosed before purchase. Items must be unused, in their original packaging and have their tags attached.
There is no restocking fee. You pay return freight for a change-of-mind return. These conditions do not apply to faulty-product remedies under Australian Consumer Law.
Other supplier-dispatched products
The 30-day offer above does not apply automatically to products dispatched by Global Fitness & Leisure or another supplier. Change-of-mind options depend on the product and the terms disclosed when you bought it. Contact us before ordering to confirm the applicable return window, condition requirements and any costs. We will explain these before you proceed.
For an existing order, contact Find My Deal promptly. We will check the terms that applied to your purchase and manage the request with the supplier. Your faulty-product rights remain unchanged.
Cancelling or changing an order
Contact us promptly with your order number. For products picked and packed by Find My Deal, cancellation is free before dispatch. Once dispatched, the applicable change-of-mind conditions apply. For supplier-dispatched orders, we will check the order status and explain the available options and any previously disclosed costs before you decide. This does not limit your consumer rights.
Refunds and exchanges
We will tell you the outcome of your request and the next steps. Where a refund is due, it will normally go to the original payment method unless we agree otherwise with you. Your payment provider may take additional time to display it. If you would prefer an exchange, tell us when you contact us so we can check availability and the applicable process.
Read our warranty and product support information for help with manufacturer cover.